Privacy Policy

Information We Collect

We collect personal information that is necessary to provide our home care services and to comply with our legal obligations. This may include:

• Your name, date of birth, and contact details
• Medicare number and Centrelink reference number
• Health and medical information relevant to your care
• Financial information for fee management and government reporting
• Information about your care preferences and goals
• Website usage data through cookies and analytics

How We Use Your Information

We use your personal information to:

• Provide and manage your Home Care Package or Support at Home services
• Develop and review your personalised care plan
• Communicate with you about your care and services
• Process payments and manage your account
• Comply with government reporting requirements (e.g., My Aged Care, Department of Health)
• Improve our services and quality of care

Disclosure of Your Information

We may disclose your personal information to:

• Your designated family members or representatives, with your consent
• Healthcare professionals involved in your care (e.g., GPs, allied health providers)
• Government agencies as required by law (e.g., Department of Health and Aged Care)
• Service providers engaged to deliver your care on our behalf
• Professional advisors for compliance and audit purposes

Data Storage and Security

We store your personal information securely in Australia using industry-standard security measures. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain your information for as long as required by law or as necessary for the purposes for which it was collected.

Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of the Australian Privacy Principles
• Request that we stop using or disclosing your information in certain circumstances