Our Services

Vitalcare Support offers a wide range of care options tailored to meet your individual needs. To make it easier to find the right information, we’ve separated our services into two focused categories: Aged Care Services (HCP) and NDIS Services. Explore below to see how we can support you or your loved one.

HCP

If you’re aged 65 or older and have noticed a bit of slowing down, you may be eligible for a Home Care Package. It’s designed to help you stay independent and supported at home — for the long term.

There are no restrictions based on citizenship or residency — so whether you’re a permanent resident or not, you can still access care.

Everyday Support for Everyday Living

Dignified, Hands-On Personal Care

A Clean Home, Without the Stress

Safe, Functional Spaces That Work for You

Gardens You Can Enjoy

Community Day Trip

Discreet Support for Continence Needs

Nourishing Meals, Prepared with Care

Professional Therapies to Keep You Moving

Nursing Care You Can Trust, at Home

Transport That Gets You There — Safely & On Time

Commmunity Day Center Services

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Care That Supports the Life You Choose

We offer a full range of services to keep you safe, independent, and thriving at home and in the community.

Social & Community Participation

Because connection is essential to wellbeing.
We create opportunities to stay connected
Group activities and outings
Cultural events
Social engagement programs

Meal Preparation

We support healthy living with assistance preparing meals in your home or connecting you with fresh, locally prepared options that suit your preferences and needs.

Transport & Appointments

We don’t just drive — we support you every step of the way.
Reliable and caring transport services
Medical appointments
Shopping trips
Community access

Allied Health Services

Includes physiotherapy, occupational therapy, speech pathology, and complementary therapies.
Professional therapy services to improve
Physical strength and mobility
Daily living skills (OT)
Communication abilities
Overall wellbeing

Domestic Assistance

Helping you maintain a safe and comfortable home
Cleaning and laundry
Meal preparation
Grocery shopping
Home and garden maintenance

Personal Care

Our trained support workers ensure your comfort, dignity, and safety.
Support with daily living activities, including
Showering and hygiene
Dressing and grooming
Toileting and continence care
Mobility assistance

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Get the Right Level of Care with the Right Funding

There are four levels of Home Care Packages, each designed to match the level of support you need — from basic help around the house to high-level personal or nursing care. At Vitalcare Support, we’ll walk you through it all — from understanding your level to helping you make the most of every dollar in your plan.

Government-Funded Support

You may be eligible for support under the NDIS or a Home Care Package. We’ll help you understand your options and guide you every step of the way.

Learn More

Private Support Options

Need extra help beyond what’s covered? Or don’t qualify for funding? You can access our services privately with simple, hourly rates — no red tape.

Learn More

What our client says about us

I am very thankful to Vitalcare Support for their social and daily household support. They helped me with tasks like cooking, cleaning, shopping, and personal care. They were very friendly, respectful, and compassionate. They also encouraged me to participate in social activities and hobbies that I enjoy. They made me feel more independent and confident. They are the best NDIS support service I have ever used.

From Eva, Glen Waverley

FAQ

NDIS

What is the NDIS?

The NDIS, or National Disability Insurance Scheme, is a government programme which provides funding for a wide variety of disability support services and other supports. Under the programme, anyone who has a disability will be eligible for NDIS funding amounts to pay for the care or supports they need to maximise their quality of life

The NDIA, or National Disability Insurgence Agency, is the government agency in charge of handling and implementing the NDIS. The NDIA can provide you with information, referrals to specific services, individual care plans, and more.
To access the NDIS, you need to get in touch with the NDIA. They will guide you through the process of applying, review your eligibility, and set you up with funding for your care plan. If you need more help with the application, please in touch with us.

Through the NDIS, you will receive funding for the specific services and support you need. There are no set levels for NDIS funding amounts. You will receive as all the necessary funding to pay for the care and support you need as determined with your NDIS planner.

Your NDIS funding can be used for a wide variety of different things, including:
• Daily living, life skills, and self-care activities
• Community and social participation
• Aids and equipment
• Home modifications
• Transport and community access
• Employment and workplace support
• Therapeutic supports
The NDIA can help you understand all the services and supports which are available to you and how you can access them.

HCP

What are the eligibility criteria for the Home Care Package?
The Federal Government’s Home Care Packages (HCP) program has a purpose to provide home care subsidies for Australian permanent residents and citizens aged 65 years and over. They are not available to Australian tourists or those who only need temporary or short-term care. After an assessment and financial review, as the elderly is affected by their age and physical health. Special home care needs arising from the requirements of the elderly who are aged or frail, but wish to live independently at home as long as possible. If you have more questions or need more help with the application , please contact our staff.
The assessor will visit you at home to talk with you about your situation, health, lifestyle, and how you’re going with completing daily tasks around the home. This will help them to recommend the right services for your needs. The assessor may discuss service providers in your area who could help you and send a referral directly to the provider of your choice. Assessors can also provide you with information relating to potential cost of aged care services including where to access the information you need. It’s also your chance to ask any questions. For example, you could raise any concerns you have related to receiving services including cultural considerations. You can also have a family member or friend present during your assessment.
Allied health services such as podiatry, physiotherapy, chiropractic and hydrotherapy are included under the HCP Program in the following instances:
• they are required due to age-related functional decline and/or entrant cannot access disability supports
• to assess the need for aids and equipment
• they are delivered by an accredited provider
• they are not concurrently being funded by another government program.
Providers should only fund Chinese Medicine interventions such as massage and acupuncture where:
• it can be demonstrated that the practitioner is an Australian Health Practitioner Regulation Agency (Ahpra) registered Chinese medicine practitioner
• the care recipient is ineligible or unable to obtain these services through other state and territory government schemes or services currently funded or jointly funded by the Australian Government.

In-home Aged Care

  • Home care package
  • Nurse-led Health Assessments
  • Private care

Disability Support

  • NDIS
  • For NDIS participants
  • For NDIS support coordinators

Recovery Support

Community Nursing

  • Nurse-led Health Assessments

Services & Supports

  • Domestic assistance
  • Personal & self care
  • Nursing care
  • Social & community participation
  • Support for daily activities
  • Dementia care & support
  • 24-hours care & support
  • In-home respite care
  • Companion care
  • Palliative care
  • Acquired brain injury support

About Us

  • Our team
  • Community engagement

Funding Options

  • Government funding
  • Private funding

Refer a Client

  • Referral intake form

Careers

  • Learning & development
  • Privacy statement
  • Terms & conditions
  • Quality statement
  • COVID-19 policy

Resource Centre

Contact Us

Our mission is to make care a genuinely positive experience — one that empowers, respects, and uplifts every person we support.

Get Care & Support
  • 1300 596 418
  • admin@vitalcaresupport.com.au
  • 4/398 Middleborough Rd, Blackburn 3130 VIC
  • ABN: 86666522881
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